Contact us
Write to us with your reports and we will route them to the consultant who treats your condition. There is no charge and no obligation to travel. The more you send, the more useful the first answer will be.
- +918604886888, for messages, documents and photographs
- care@telemedtoindia.com, best for large files and scan images
- Cost
- Nothing. The hospital pays us, so you are never charged
- Languages
- English, with an interpreter arranged on request
- What happens
- Your file goes to the relevant consultant, then a video call is arranged
- No obligation
- A good number of people we speak to are told not to travel
What to send
You can write with nothing but a question, and that is fine. But if you want a specialist's opinion rather than a general reply, send as much of this as you have:
- A few sentences in your own words. What has happened, what you have been told, and what you want answered. This matters more than people expect.
- Scan images, as DICOM files on a CD, USB or download link rather than photographs of a screen. See scans and tests for how to obtain them.
- Reports: radiology, pathology or biopsy, blood results, discharge summaries.
- Your current medication list, with doses.
- Age, and any other conditions such as diabetes, high blood pressure or hepatitis.
- Where you are writing from, so we can be specific about visas, flights and interpreters.
If your files are large, email is easier than WhatsApp. If you are not sure how to obtain your scan images, send the reports first and ask, and we will explain what to request from the imaging centre.
What happens after you write
- We acknowledge and check what is missing. If something important is absent, we will tell you what to ask for and where.
- Your file goes to the right consultant. The specialist who treats your condition, not a general physician and not a salesperson.
- They review it before speaking to you. The call is not the first time they see your case.
- A video consultation is arranged at a time that works across time zones. An interpreter can join, and so can family members from other countries.
- You receive an opinion in plain words, and a written estimate if treatment is proposed. If travelling would not help you, you will be told that instead.
If it is urgent
We are not an emergency service. If you or your relative has chest pain, sudden weakness or difficulty speaking, sudden loss of vision, a limb that has gone cold and pale, heavy bleeding, or a rapidly worsening condition, go to a hospital where you are now. Several pages on this site say the same thing for the same reason: some things cannot wait for a flight, and arranging travel around them costs the outcome. Deal with the emergency locally, then write to us about what comes next.
What to expect from us
We would rather set this out plainly than leave you guessing.
- You will not be charged. If you are treated at a partner hospital, the hospital pays us. Your bill is not marked up.
- You will speak to a doctor, not only to a coordinator.
- You may be told not to come. If your treatment is available closer to home, if surgery is not yet due, or if what you have been offered elsewhere is more than you need, that is what you will hear.
- We will not quote a price we cannot support. Every figure on this site comes from a partner-hospital price list and is dated. Where we have no figure, we say so rather than estimating one.
- We will not pressure you. If you go quiet, we are not going to chase you for months.
Where we work
We help patients travelling to India from across Africa, Central Asia and the Pacific. There are country guides for Nigeria, Ethiopia, Uganda, Tanzania, Mozambique, Fiji, Papua New Guinea, Turkmenistan and Kyrgyzstan, and we help patients from many countries beyond those. If yours is not listed, write anyway.
Questions patients ask
How much does it cost to contact you?
Nothing, and there is no obligation to travel. If you go on to be treated at a partner hospital, the hospital pays us, which is also why your hospital bill is never marked up to cover our involvement.
How long will it take to get a reply?
We aim to acknowledge quickly and tell you if anything important is missing from what you sent. Arranging the video consultation itself depends on the consultant's clinic schedule and on time zones. If your case is urgent, say so in the first message.
Will I speak to a doctor or a salesperson?
A doctor. Specifically the consultant who treats your condition, who will have reviewed your file before the call rather than seeing it for the first time while you talk. A coordinator helps with the arrangements around it.
What if I do not have my scan images, only the reports?
Send the reports and say so. We will tell you exactly what to request from the imaging centre, which is usually the DICOM files on a CD, USB drive or download link. Reports alone are often enough for a first view, and images matter more once treatment decisions are involved.
Can I write in a language other than English?
Yes. Write in whatever language you are comfortable in, and an interpreter can be arranged for the consultation itself. Tell us which language you would prefer, because arranging it in advance works better than improvising on the call.
Is this an emergency service?
No. If there is chest pain, sudden weakness or difficulty speaking, sudden loss of vision, a cold and pale limb, heavy bleeding, or a rapidly worsening condition, go to a hospital where you are now. Arranging international travel around an emergency costs the outcome. Deal with it locally and write to us about what follows.